The internet experts have weighed in on what might have caused Facebook, Messenger, Instagram, and WhatsApp to completely crash worldwide.
The beloved platforms went offline on Monday, October 4, with many taking to Twitter to share their reactions. The outage shockingly lasted for over six hours, but not much information has been revealed about what caused it…
As soon as Facebook went dark, the tech giant released a vague statement saying it was aware and apologised for the inconvenience: ‘We’re aware that some people are having trouble accessing our apps and products. We’re working to get things back to normal as quickly as possible, and we apologize for any inconvenience.’
‘To the huge community of people and businesses around the world who depend on us: we’re sorry. We’ve been working hard to restore access to our apps and services and are happy to report they are coming back online now. Thank you for bearing with us.’, it continued.
Troy Mursch, chief research officer of cyberthreat intelligence company Bad Packets weighed in on what may have been the main issue. He shared, ‘Facebook’s outage appears to be caused by DNS; however that’s a just symptom of the problem.’
DNS stands for Domain Name System, and that’s what became unreachable when the platform went offline. It usually allows people to find the websites they are looking for online.
Meanwhile, Angelique Medina from Cisco Thousand Eyes remarked that the best way to understand this concept is to ‘think of it like a game of telephone’. Instead of people, the game is played by networks talking to each other and providing ways to be discoverable.
John Graham-Cumming of Cloudflare also stated, ‘It appears that Facebook has done something to their routers, the ones that connect the Facebook network to the rest of the internet.’
In other words, Facebook’s network being unable to connect to the rest of the internet could be the reason why it took the company over six hours to get the platforms back up and running.
Facebook is yet to release its own statement explaining the outage.